在 debian 12 里安装 request tracker 5

假设：RT5的访问网址是 https://rt.demo.anqun.org ，“售后”队列的收件箱是 support@rt.demo.anqun.org ，搭配 apache 与 mariadb 数据库。

步骤：

  1. hostnamectl set-hostname rt.demo.anqun.org # 设置好主机名
  2. apt update # 更新软件源
  3. apt install mariadb-server # 先安装数据库
  4. systemctl start mariadb # 启动数据库
  5. apt install apache2 rt5-db-mysql rt5-apache2 rt5-fcgi request-tracker5 # 安装RT5，如果提示输入RT的实例名称，我这里是填写了完整的主机名 rt.demo.anqun.org，还会提示设置RT使用的数据库密码和默认用户root的密码
  6. a2dismod mpm_event
  7. a2enmod mpm_prefork # 切换apache的运行模块
  8. a2enmod ssl # 启用https访问
  9. /etc/request-tracker5/RT_SiteConfig.d/50-debconf.pm # 修改配置文件中的 $WebPath 为空，因为本例是访问到/路径

  10. /etc/apache2/sites-enabled/rt.conf # RT的站点设置内容，如下：

    <VirtualHost *:443>
    ### Optional apache logs for RT
    # Ensure that your log rotation scripts know about these files
    # ErrorLog /opt/rt5/var/log/apache2.error
    # TransferLog /opt/rt5/var/log/apache2.access
    # LogLevel debug
    ServerName rt.demo.anqun.org

SSLEngine on
SSLCertificateFile  /root/.acme.sh/rt.demo.anqun.org_ecc/rt.demo.anqun.org.cer
SSLCertificateKeyFile /root/.acme.sh/rt.demo.anqun.org_ecc/rt.demo.anqun.org.key
SSLCertificateChainFile  /root/.acme.sh/rt.demo.anqun.org_ecc/ca.cer

    AddDefaultCharset UTF-8
    FcgidInitialEnv RT_SITE_CONFIG /etc/request-tracker5/RT_SiteConfig.pm
# The defaults are unlikely to be big enough for an RT site handling
# attachments
    FcgidMaxRequestLen 1073741824
#        ScriptAlias / /opt/rt5/sbin/rt-server.fcgi/
# Use the handler
# Note: If you switch the configuration to be served up from / use a
# trailing / - ie:
#   ScriptAlias / /usr/share/request-tracker5/libexec/rt-server.fcgi/
ScriptAlias / /usr/share/request-tracker5/libexec/rt-server.fcgi/

    DocumentRoot "/usr/share/request-tracker5/html"

# Alias "/static" "/usr/share/request-tracker5/static"
<Location />
DirectoryIndex index.html
#            Require all granted
#            Options +ExecCGI
#            AddHandler fcgid-script fcgi
</Location>

# Limit mail gateway access to localhost by default
<Location /REST/1.0/NoAuth>
<IfVersion >= 2.3>
    Require local
</IfVersion>
<IfVersion < 2.3>
    Order Allow,Deny
    Allow from 127.0.0.1
</IfVersion>
</Location>
</VirtualHost>
  11. systemctl restart apache2 # 重启apache服务后，看看能否访问到RT的web页面。如果root能成功登录，请创建“售后”的队列，且设置收件箱为support。简化测试，让everyone可以有创建和回复工单的权限
  12. dpkg-reconfigure exim4-config # 配置 exim4 ，关键是填写收件箱的域，如 rt.demo.anqun.org 和监听的网络接口（本例是留空，表示在所有的网络接口里监听25端口）

  13. /etc/exim4/conf.d/router/050_exim4-config_rt5support # 创建收件箱地址的router，内容如下：

    rt5support_router:
driver = accept
local_parts = support
transport = rt5support_transport

rt5supportcomment_router:
driver = accept
local_parts = support-comment
transport = rt5supportcomment_transport

  14. /etc/exim4/conf.d/transport/50_exim4-config_rt5support_pipe # 创建收件箱的pipe，内容如下：

    rt5support_transport:
 driver = pipe
 command = "/usr/bin/rt-mailgate --queue 售后 --action correspond --url https://rt.demo.anqun.org"

rt5supportcomment_transport:
 driver = pipe
 command = "/usr/bin/rt-mailgate --queue 售后 --action comment --url https://rt.demo.anqun.org"
  15. update-exim4.conf.template -r && update-exim4.conf && systemctl reload exim4 # 将exim4的配置更新
  16. 如果顺利，发往suuport@rt.demo.anqun.org的邮件，会自动出现在“售后”队列中，从web里可以查看到

参考：

标签: RequestTracker, RT

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